AIE Conference – Hobart 2019
A great opportunity for new and old MFE students to get together!
MFE Graduates recognised at AIE Conference Dinner
2020 Melbourne Lecture/Workshop Certificate IV dates:-
February Thursday 13th – Sunday 16th
May Thursday 21st – Sunday 24th
August Thursday 20th – Sunday 23rd
November Thursday 19th – Sunday 22nd
An article from 2007 ……
I came across the following article from an old 2007 Funeral Ethics Association Newsletter and thought it would be interesting to share with you and reflect if much has changed within our industry since 2007. Review your own operations: are you guilty of any of these?
“TOP 10 FUNERAL-RELATED CONSUMER COMPLAINTS
- funeral performed in a mechanical way that leaves a family feeling disappointed
- messing up the obituary, newspaper notice or prayer cards. Failure to check the spelling, thereby giving an impression of carelessness
- rushing through the funeral; arrangement meeting when several family members feel a need to discuss options
- appearance of deceased not meeting expectations. Families have reasonably high expectations in this area. They want Mum or Dad to look natural, and grieve more when, ” It just doesn’t look like him or her”.
- unprofessional facilities. Facilities are expected to look professional, so tracked in dirt, obvious wear and. shoddy appearance generate legitimate gripes
- the director’s failure to fulfil a reasonable and achievable request
- funeral director not. following through to get the necessary certified death certificate in a timely manner
- mistakes on the customer’s directions regarding what should be on the monument
- not properly executing the terms of a preened contract when a death occurs
- inability to get a (military – could be RSL) service for a deceased veteran because of timing or shortage of service people, leaving a family feeling neglected.
Remember, the considerate, sensitive attitude of the funeral director making arrangements can overcome many of the concerns mentioned. above!”
Taken from: the Funeral Ethics Association Newsletter, July 2007. p.3
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